Q & A
Do I need to register before placing an order?
No, you do not have to. You can place the order directly on our website without registration. If you change another computer next time, then you will not see the first order information. If you like, you can also choose to register on our website.
How do I register?
Click “Create Account” at the bottom of our website. You can register with your Email account.
What if I forgot my login password?
Click the “Forgot your password?" on the Login page, fill in your registered email then we will send a new password to your registered email.
Ordering & Payment
Can I remove the item from the shopping cart?
Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it within 24 hours, otherwise please send a request to our customer service "firstname.lastname@example.org where a representative will check your order for assistance, cancellation and refund of money.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change that information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via email@example.com we will do our best to manage it on your behalf.
What kind of secure payment methods do you accept?
We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E-Check, and any other payment methods that PayPal supports to complete your order on our website.
How do you secure my payment information?
We do not process any of your payment information, its all through secured payment platforms of the Banks and PayPal, we have no access to your payment method.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order, we will refund you the amount of the discount, that means we will refund what you actually pay for each item. Sometimes the reduction is from Banks we refund exact amount we receive and can support this through statements.
How can I choose the right size?
Please check Size Chart on the item's product page to see the measurements. Most of our items are marked as S/M/L/XL/XXL size. And the unit is in CM.
What's free size?
That means there is only One size available for the item. Generally, a Medium size fits the majority of customers. If you are still unsure, please check the product size chart to see the detail measurements.
Shipping & Handling
Where does my order ship from?
Our main fulfillment center is located in China. All our clothes are shipped from our fulfillment center. Some items might dispatch from USA subject to availability at the time of order.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail,…etc.
How much is the shipping fees?
It depends on weight and distance; you can see the exact fees when choosing the shipping method. Any order over $49 can enjoy free standard shipping on our website now!
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee, duties or VAT (Valued Additional Tax). However, for some European countries, our customers may need to pay the duties or VAT according to countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 to 3 weeks for delivery). If you want to receive the items by expedited shipping, we will confirm the timing and notify you accordingly, please provide a physical address for such delivery.
How do I track my order status?
Once the order is placed, you will receive an email with the order information. You can also Log in to our website and track your order under 'My Account> Order history" on the top right side of our website. Once the order is shipped, you will receive a shipping email with the tracking number for your package.
What if I encounter other problems on CoupleSelect.com?
Please take a picture of the problem you met or screenshot and send it to firstname.lastname@example.org so that we can handle the issue ASAP.